frontline manager certificate

Are you an adult learner?  Do you need extra college credit or ready to earn a certificate? Explore the Frontline Manager Program that offers you the opportunity to convert your certificate to college credit. 

What is a Frontline Manager?

Frontline managers sit at the very first level of management across a company's business operations and functions, and are utilized in just about every industry and market. They make up 60% of a company's management ranks, and directly supervise as much as 80% of the workforce. They are the representation of a brand - interacting with customers, speaking to vendors, negotiating contracts, and managing employees. They are, in essence, a company's strategy in motion and the key to its success.

Why take the Frontline Manager Program?

The Frontline Manager certificate was developed to offer vital training in core managerial skills to first-level managers. With a focus on topics such as supervision, coaching, leadership styles, navigating organizational culture, and time management, the course is designed to help frontline managers develop into true leaders within an organization. The program qualifies for 3 credit hours toward a business degree under the title Principles of Management (MGNT3600).

Learning Objectives

• Introduction to Supervision
• Coaching
• Progressive Discipline
• Time Management
• Work-Life Balance
• Better Communication
• Leadership Styles
• Teams and Groups
• Navigating Your Organizational Culture

Program Contact

If you require additional information or clarification, please contact Marty Davis at gdavis@westga.edu or (678) 839-6614.